Welcome to SAÉA (“we”, “us”, “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from shopsaea.com.
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1. Information We Collect
1.1 Personal Information
When you make a purchase, register an account, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Shipping & billing address
• Payment information (processed securely by payment gateways — we do not store card details)
1.2 Automatically Collected Information
When you browse our website:
• IP address
• Device type (mobile/desktop)
• Browser type
• Pages viewed
• Cookies and tracking data
This helps us improve website performance and user experience.
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2. How We Use Your Information
We use your information for:
• Processing and fulfilling orders
• Managing shipping & delivery
• Sending order updates and customer support responses
• Improving our website and services
• Marketing promotions (only if you opt-in)
• Fraud prevention and security monitoring
We never sell your data to third parties.
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3. How We Share Your Information
We may share your information with trusted third parties only when necessary:
• Payment processors (e.g., Stripe, Billplz, iPay88)
• Shipping partners (e.g., J&T, PosLaju, NinjaVan)
• Website hosting & analytics services (e.g., Shopify, Google Analytics)
These partners are required to keep your data secure.
We do not share your personal information with advertisers or unrelated businesses.
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4. Cookies & Tracking Technologies
We use cookies to:
• Remember your cart
• Improve site loading speed
• Personalize your shopping experience
• Track website traffic for analytics
You may disable cookies in your browser settings, but some site features may not function properly.
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5. Data Protection & Security
We take reasonable steps to protect your information by:
• Using SSL encryption
• Securing our servers
• Limiting access only to authorised personnel
However, no method of transmission over the internet is 100% secure. We will notify you if any data breach occurs.
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6. Your Rights
You have the right to:
• Access your personal information
• Correct or update your details
• Request deletion of your data
• Opt-out of marketing emails
• Withdraw consent at any time
To make a request, contact us at:
📧 support@shopsaea.com (you may change to your preferred email)
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7. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
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8. Children’s Privacy
We do not knowingly collect personal data from individuals under 18 years old.
If a parent believes their child has provided data, please contact us and we will remove it.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
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10. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
📍 Malaysia