Thank you for shopping with SAÉA. We want you to love your purchase, and we are committed to ensuring a smooth shopping experience. Please read our Refund & Exchange Policy carefully before making a purchase.
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1. ALL SALES ARE FINAL (NO REFUND)
We do not offer refunds, cancellations, or cash returns for:
• change of mind
• wrong size chosen
• wrong colour chosen
• accidental orders
• delays caused by courier
• items purchased during promotions or discounts
Refunds are only provided if a product is confirmed to be defective and we have no replacement available.
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2. ELIGIBLE FOR EXCHANGE
We accept exchanges ONLY for the following reasons:
✔ Wrong size
✔ Wrong item received
✔ Defective item (manufacturing defect)
To be eligible for an exchange:
• The item must be unused, unwashed, unworn, and in original condition.
• Tags must remain attached.
• Item must be returned in protective packaging.
We reserve the right to reject returns that do not meet these conditions.
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3. NON-EXCHANGEABLE ITEMS
The following items are not eligible for exchange:
❌ Items purchased on sale / discounted
❌ Items bought during promotional periods
❌ Items showing signs of wear, stain, perfume scent, or alteration
❌ Items damaged due to customer handling
❌ Accessories (if any)
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4. DEFECTIVE ITEM POLICY
A product is considered defective if:
• there is a visible manufacturing flaw
• wrong stitching, hole, major stain
• zipper/button malfunction on arrival
Minor differences in:
• colour tone,
• loose threads,
• measurements within 1–3cm
are not considered defects due to material and production variation.
If a defect is confirmed and the item is in stock, we will send a replacement.
If the item is out of stock, a store credit will be issued.
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5. TIMEFRAME TO REQUEST EXCHANGE
You must contact us within 3 days of receiving your parcel.
Requests made after 3 days will not be accepted.
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6. RETURN SHIPPING COST
📌 Customer bears the return shipping fee for:
• size exchange
• wrong item ordered
• colour exchange
📌 SAÉA will bear the shipping cost for:
• wrong item sent by us
• confirmed defective item
Return parcels sent as Cash on Delivery (COD) will be rejected.
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7. HOW TO REQUEST AN EXCHANGE
Please contact us via:
📩 Email: [your email]
📱 WhatsApp: [your business WhatsApp]
Provide:
1. Full name
2. Order number
3. Item name & size
4. Reason for exchange
5. Clear photos/videos of the item
Our team will respond within 2–3 working days.
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8. PROCESSING TIME
Once we receive your returned item:
• It will be inspected within 3 working days
• If approved, we will ship out your replacement
Processing may take longer during peak seasons.
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9. STORE CREDIT (IF APPLICABLE)
If replacement stock is unavailable, you will receive store credit with:
• No expiry date
• Usable on all full-priced items only
Store credit is non-transferable and non-refundable.
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10. LOST OR DAMAGED RETURNS
We highly recommend using a tracked courier service.
SAÉA is not responsible for parcels lost or damaged during return shipping.
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11. FINAL DECISION
SAÉA reserves the right to:
• approve or reject any return/exchange request
• deny exchanges that do not follow the policy
• update this policy at any time