Welcome to SAÉA (“we”, “us”, “our”). By accessing or using shopsaea.com (the “Site”), you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
If you do not agree to these terms, you may not use our Site.
1. GENERAL
By using this Site, you represent that you are at least 18 years old or have permission from a parent/guardian.
We reserve the right to refuse service to anyone for any reason at any time.
All products sold on SAÉA are for personal use only and may not be resold without permission.
2. ONLINE STORE TERMS
You agree not to use our products or website for any illegal or unauthorised purpose.
You must not transmit any malware, viruses, or harmful code.
Any breach of these terms results in immediate termination of access.
3. PRODUCT INFORMATION
We make every effort to accurately display product colours, sizing, and descriptions.
However, colours may appear slightly different due to lighting, monitor settings, or fabric variations.
All measurements provided are approximate.
We reserve the right to:
- limit quantities,
- discontinue items at any time,
- adjust pricing without prior notice.
4. ORDERING & PAYMENT
By placing an order, you confirm that:
- all information provided is accurate,
- you are authorised to use the payment method,
- the order total is correct.
Accepted payment methods may include:
- FPX
- Debit/Credit card
- e-Wallets (TNG, GrabPay, etc.)
- Manual bank transfer (if applicable)
Orders are processed only after successful payment.
5. SHIPPING
Shipping timelines displayed at checkout are estimates and may vary due to courier delays.
Once an order is handed over to the courier, SAÉA is not responsible for:
- lost parcels,
- delay,
- damage caused during transit.
Customers must file claims with the courier if needed.
Full details are in our Shipping Policy (optional — I can create this too).
6. RETURNS, REFUNDS & EXCHANGES
All sales are subject to our Return & Exchange Policy.
We do not accept returns for:
- items on sale/discount,
- items damaged due to customer handling,
- items worn, washed, stained, or altered.
Exchanges depend on stock availability.
Return shipping is borne by the customer unless stated otherwise.
7. ACCURACY OF BILLING & ACCOUNT INFORMATION
You agree to provide complete and accurate:
- shipping address
- phone number
We are not responsible for lost parcels due to incomplete or incorrect addresses.
8. THIRD-PARTY SERVICES
Certain content or services may involve third-party providers (e.g., payment gateways, couriers).
We are not liable for issues caused by third-party services.
9. PERSONAL DATA
Your submission of personal information is governed by our Privacy Policy, which explains how we collect, store, and use your data.
(I can create a full Privacy Policy for you.)
10. PROHIBITED USES
You are prohibited from using the Site for:
- unlawful activities,
- harassing or abusing others,
- misrepresenting SAÉA,
- uploading viruses or harmful files,
- attempting to hack or disrupt the Site.
11. DISCLAIMER OF WARRANTIES
We do not guarantee:
- uninterrupted or error-free operation of the Site,
- accuracy of all product details,
- that the Site is virus-free at all times.
You use this Site at your own risk.
12. LIMITATION OF LIABILITY
SAÉA shall not be liable for:
- any damages arising from the use or misuse of our products,
- order delays,
- courier mishandling,
- website errors.
To the fullest extent permitted by Malaysian law, our liability shall not exceed the amount you paid for your order.
13. INDEMNIFICATION
You agree to indemnify and hold SAÉA harmless from any claims arising from:
- your breach of these terms,
- your misuse of the Site,
- your violation of laws or third-party rights.
14. CHANGES TO TERMS
We reserve the right to modify these Terms of Service at any time.
Changes will take effect immediately once posted on this page.
It is your responsibility to review this page periodically.
15. CONTACT INFORMATION
If you have questions regarding these Terms of Service, you may contact us at:
SAEA ATELIER (CA0411760-W)